Unblock a user

Password reset

A user can go through the password reset flow to unblock their login.

1. Go to app.split.io/login.
2. Click Forgot?.
3. Enter your email.
4. Follow the instructions sent to the email, provided the user exists.

Admin intervention

An administrator can unblock users in Admin settings.

1. From the left navigation pane, click the project switcher at the bottom and select Admin settings.
2. Click Users.
3. If the user's status is blocked, click Unblock next to the username. The user’s status changes to Active.