For security reasons, a user who enters their password incorrectly five times is blocked from accessing their Split account.
There are two ways to unblock a user's account, described below.
Password reset
A user can go through the password reset flow to unblock their account.
- Go to
app.split.io/login
. - Click Forgot?
- Enter your email.
- Follow the instructions sent to the email (provided the user exists).
Admin intervention
An administrator can unblock users in Admin Settings.
- Go to Admin Settings > Users.
- If the user's status is blocked, click Unblock next to the user’s name.
The user’s status changes to active.
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