Unblock a user

For security reasons, a user who enters their password incorrectly five times is blocked from accessing their Split account.

There are two ways to unblock a user's account, described below.

Password reset

A user can go through the password reset flow to unblock their account.

1. Go to app.split.io/login.
2. Click Forgot?
3. Enter your email.
4. Follow the instructions sent to the email (provided the user exists).

Admin intervention

An administrator can unblock users in Admin Settings.

1. Go to Admin Settings > Users.
2. If the user's status is blocked, click Unblock next to the user’s name.
   The user’s status changes to active.