For security reasons, a user who enters their password incorrectly five times is blocked from accessing their Split account.
There are two ways to unblock a user's account, described below.
A user can go through the password reset flow to unblock their account.
- Go to
- Click Forgot?
- Enter your email.
- Follow the instructions sent to the email (provided the user exists).
An administrator can unblock users in Admin Settings.
- Go to Admin Settings > Users.
- If the user's status is blocked, click Unblock next to the user’s name.
The user’s status changes to active.